The things customers ask us most. If yours isn't here, message us — no purchase needed.
Most pieces are not sitting in a warehouse. We film them at the supplier, you pre-order the one you want, and we buy it once enough of the price has been paid. That is why you see the piece on film before anyone has bought it — and why a pre-order takes longer than something already in Accra.
You pre-order your size and colour and pay a deposit — in as many instalments as you like. Once the deposit reaches the threshold shown on the piece, we buy it from the supplier and ship it to Accra. You pay the balance when it arrives, and then it is delivered or collected.
A percentage of the price. The exact figure and the amount still to go are shown on the piece and on your order before you pay anything — we do not publish a fixed number here because we adjust it.
Yes. There is no instalment plan to sign up to and no schedule to keep: pay any amount, any time, until the threshold is met. Nothing is charged automatically.
No — and we would rather say so plainly. A pre-order reserves nothing, because we have not bought the piece yet. We buy as many as are ordered, so several people can order the same piece, size and colour without anyone losing out.
In stock means the piece is already in Accra and can be collected or delivered quickly. There is only one of each, and it is held by the first payment made against it. If someone pays before you, you are refused at the payment screen rather than charged and refunded later.
By card or mobile money through our secure payment provider, or with voucher credit and shop credit on your account. Credit is applied first; any remainder is taken by card or mobile money. We never see or store your card or mobile-money details.
When your piece is fully paid we fix a delivery-by date and show it on the order. Until then the order shows the stage it is at: waiting to be sourced, bought, on its way, or in Accra.
You can collect from the shop in Amanfrom, Kasoa, or we send it with a rider. The delivery fee is paid to the rider directly and never goes through the app — anything the app shows is an estimate, for information only.
By default we hold them and send them together, and the delivery date becomes the latest of them. If you would rather not wait, ask us to send what has already arrived and we will split it.
You can ask from your order screen as soon as any money has been paid, and a person reviews every request — money never leaves automatically. What happens next depends on whether we are holding a piece for you and whether we are still inside the promised window. The Refunds & swaps page sets out both routes.
Yes. A swap moves what you have already paid onto another piece instead of refunding it — often the fastest way to fix a change of heart. If the new piece costs less, the difference can be refunded.
It happens: a supplier sells out or the piece is not up to standard. We mark the order unavailable and offer you the choice — put the money towards something else you have ordered, or take it back.
Gift vouchers are bought on our separate voucher site, vouchers.larailuxury.com. To use one here, sign in, open Voucher cards in your account and type the code — the amount becomes credit on your account and is offered first the next time you pay. Codes are single-use, and anything left over stays as credit.
With your phone number. We send a one-time code by WhatsApp, falling back to SMS, and you type it in. There is no password to remember or lose.
You can save your measurements in your account and we will size against them. If you are between sizes, message us before you pay — it is much easier to answer beforehand than after a piece has been bought in the wrong size.
Still stuck? Contact us, or read the delivery and refunds pages in full.
A human answers 7am – 7pm, daily.