Larai Luxury is the trading name of Larai Scents, a business operating at Amanfrom, Zongo Masjid Avenue, Kasoa, Ghana (“we”, “us”, “our”). Prices are in Ghana Cedis (GHS). You can reach us on WhatsApp at 055 236 2242 or at admin@larailuxury.com, 7am – 7pm, daily.

You order with a phone number and a one-time code we send you. Keep that number secure: anyone who can receive your codes can act as you. You must be 18 or older to order. We may suspend an account we reasonably believe is being used fraudulently.

• Pieces are shown as filmed and photographed at the supplier. Colour on a screen is never exact, and hand-finished garments vary slightly.
• Prices can change. If the price of something in your bag changes before you check out, we flag it at checkout — we never quietly charge you the new price.
• Showing a piece is not a promise that it can be obtained. Section 8 covers what happens when it cannot.

• Most pieces are sourced to order. Ordering one creates an order, not a purchase from stock.
• You pay a deposit towards it — in as many instalments as you like, on your own schedule. The threshold, and how far off it you are, are shown on the order.
• A pre-order reserves nothing. We have not bought the piece yet, so we do not hold one back. We buy as many as are ordered, and several customers may order the same piece, size and colour.
• Once the threshold is met we buy from the supplier and ship to Accra. The balance falls due when it arrives.

A piece marked in stock is already in Accra, and there is only one of it. It is held by the first payment made against it. If someone pays before you, we refuse your payment at the payment screen rather than taking your money and refunding it afterwards.

• Pay by card or mobile money through our secure payment provider. We do not see or store your payment credentials.
• Voucher credit and shop credit on your account are applied first when you pay. Any remainder is taken by card or mobile money.
• Card and mobile-money payments carry a small fee, shared equally between you and the shop.
• We add no surcharge of our own to a payment in this shop.
• Where you owe money on several pieces, a payment is applied in the order shown on the payment screen before you confirm it. You can always choose to pay one piece only.
• A piece is not ours to hand over until it is paid for in full.

When a piece is fully paid we fix a delivery-by date and show it on the order. Delivery fees are paid directly to the rider and do not pass through this shop. Full detail is on the delivery & collection page, which forms part of these terms.

Sometimes a supplier sells out, or what arrives is not up to standard. We will not send you something we would not wear ourselves. In that case we mark the order unavailable and offer you the choice: put the money towards another piece you have ordered, or take it back as a refund. We never make that choice silently on your behalf.

You can ask for a refund from your order as soon as any money has been paid. Every request is reviewed by a person — refunds are never automatic — and money goes back to the account that paid it. What you can ask for, and when, is set out in full on the refunds & swaps page, which forms part of these terms.

Gift vouchers are bought on our separate voucher site, vouchers.larailuxury.com, under that site's terms. Redeemed here, a voucher becomes store credit on your account: single-use codes, spendable in part, with any remainder left as credit. Voucher credit cannot be exchanged for cash.

Do not attempt to break into, overload or scrape this shop, place orders you do not intend to pay for, or use someone else's payment details. We may cancel orders and close accounts where we reasonably believe this is happening.

We are responsible for supplying what you ordered, in the condition described, and for handling your money properly. We are not responsible for losses outside our reasonable control — a supplier's failure, a courier delay, a payment network outage — beyond putting your money back where these terms say we will. Nothing here limits any right you have under Ghanaian law.

We may update these terms. The effective date at the top shows the current version, and the terms that apply to an order are the ones in force when you placed it.

These terms are governed by the laws of the Republic of Ghana, and disputes are subject to the jurisdiction of the courts of Ghana.